Return and Refund Policy
At Cliptou, we prioritize your satisfaction and aim to provide the best shoes in India with a seamless shopping experience. If, for any reason, you’re not fully satisfied with your purchase, our Return and Refund Policy is here to ensure a smooth and hassle-free process.
1. Return Eligibility
- Time Frame: You may initiate a return within 15 days of receiving the product.
- Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
- Proof of Purchase: Please retain your original receipt or order confirmation email as proof of purchase.
2. Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Any items specifically marked as non-returnable at the time of purchase
3. Return Process
- Request a Return: Contact our customer support team at infocliptou@gmail.com with your order details and the reason for the return.
- Prepare the Product: Pack the item securely in the original packaging.
- Send It Back: Our support team will provide you with a return label and instructions. Please follow the guidelines to ensure a smooth return process.
4. Refund Policy
- Refund Timeframe: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
- Method of Refund: Refunds will be issued via the original payment method.
- Shipping Charges: Please note that original shipping charges are non-refundable.
5. Exchanges
We’re happy to assist with size exchanges if stock is available. Simply contact us to initiate an exchange request within the 30-day return period.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and order details, and we will arrange for a prompt replacement at no additional cost.
Contact Us
For any questions or additional assistance, please reach out to our customer support team at infocliptou@gmail.com or call us at +91-9142984307